Vasectomy Feedback 2020 looking at data from 2019
In our Vasectomy Feedback 2020 document you will find all comments from patients, good or bad. Below you will find a few top quotes.
“I have literally just arrived home after my procedure and wanted to say a massive thank you to Martin and his team. I had my first vasectomy in 2004, then a reversal 6 years later, so I’m confidently able to both comment and compare. My memories of the 2004 are an awkward environment, lots of pain, a long procedure and lots of swelling. However, today’s procedure was worlds apart. All the staff from day one have been polite, professional and friendly. Today I was put at ease and everything explained to me again.
To be honest during the procedure we all just chatted about random subjects and I barley even noticed Martin expertly working away. Before I knew it, the job was done and after getting a little info pack to take away with me I was on my way home. So, guys, if you need a vasectomy you really can’t do better than Martin and his team, ignore the historic horror stories you may have heard, this is state of the art and pain free a definite 5-star service.”
Further Great Comments:
The No-Scalpel Vasectomy Procedure Experience:
“Although having absolutely no worries about actually having the procedure I must admit I was not looking forward to it and was concerned as to how painful it would be (I was not looking forward to the I initial local injection). However I needn’t have had any of these fears, Dr Kittel said I would feel just a scratch when injecting, yeah right, I thought, but that was actually how it was! I did not feel a thing during procedure and was made to feel totally comfortable by both Dr Kittel and Carolyn.”
“I know that you say you would like to hear areas for improvement, but I must say the manner and care of the doctor and his staff really was fantastic. It was a very stressful thing for me, I was clearly very worried, and the team did everything possible to make it stress free.”
“Dr Martin Kittel is absolute PRO and like he said ”keeping the things simple” is the key! If you have any negative feelings about what is going to happen then just STOP … I can bet Big money You will be absolutely fine ;)”
“Dr Lim gave me some stellar Netflix recommendations”
About the Booking Experience
“Very simple ‘no drama’ process”
“The experience was easy to follow and all the people I have met or spoken to have been very helpful and professional without being too clinical”
“I wish all NHS visits were as easy and caring as this.” (note we treat NHS and private patients)
“The booking was exceptionally straight forward and easy and was very accommodating to my random shift pattern. Staff were happy to hold a slot open while I checked work would allow me to attend.”
“The booking process was clear, with a good level of information and approachable style with opportunity to ask questions which is important on such a sensitive procedure.”
“Due to my absolute phobias of hospitals and any surgery I found this experience very relaxing and the team were very helpful.”
The Aftercare Experience
“All very clear. Time taken to explain what was needed. No rushing. Tea and biscuits an added bonus! Thank you :)”
TVVS as a whole
“In my view, a lot of customer service teams in any industry could learn a lot from all the team at TVVS. Absolutely first rate in all respects.
“If I knew how Trip Advisor worked I’d give you 5 stars.”
“I haven’t got the words to describe this high enough. A procedure that causes worry and concern has been easy from the outset. Staff, Marianne, Jane and Dr Lim, have gone above and beyond, the service and care has been beyond fantastic and the whole thing has been a real ‘pleasure’. I was lucky to get this on the NHS but with the immensely high service I have received I would have been happy to pay. Thank you all so so much, you are a credit to the service.”
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