Private Patients – Complaints Procedure

Private Patients – How to File a Complaint

While 99.5% of our patients express high satisfaction with our services, we are committed to ensuring that any dissatisfied patient receives the attention and support they deserve.

Simple Suggestions

If your concern is not urgent and you would prefer to share feedback for us to address at our next meeting, please utilise our online feedback form available at https://vasectomy.me.uk/vasectomy-feedback-form/. Should you provide your email address, we will make an effort to respond, although a reply may take some time.

Need a Prompt Resolution?

If you have a complaint that requires immediate attention, kindly contact us at 07973 66 33 55 or 01628 969077. We assure you that every complaint, including those expressed verbally, will be addressed swiftly and thoroughly. We will also discuss each and every complaint during a clinical governance meeting. We are dedicated to resolving your complaint to your satisfaction.

During your initial contact, please provide your details so our manager can follow up with you.

Confidential Handling of Complaints

In light of the confidential nature of your treatment, we can only engage in discussions regarding complaints directly with the patient unless there is a requirement for an advocate. Should a patient wish for another individual to submit a complaint on their behalf, both written and verbal consent will be necessary. We will confirm certain security details during our return call.

For More Serious Matters, Please Write to Us

If you find our verbal response unsatisfactory, we invite you to submit a formal complaint in writing to the address below. To facilitate a prompt resolution, please ensure your written complaint is both signed and dated. You may email office@tvvs.uk or send your correspondence to the following address:

Thames Valley Vasectomy Services
Practice Manager
The Bourne End Clinic, 12 Furlong Road, Bourne End, Bucks, SL85DG