Feedback for our Service - clinic 12/06/2020
Much quicker than expected and almost entirely pain free..
Everything good and well explained. Only possible improvements would be providing a gel ice pack (or making it clear the procedure is so quick patients can bring their own), and waiting to GP on your behalf.
Highly efficient despite covid.
Would recommend to anyone, so much easier and quicker than other options and confidence procedure will be effective.
The Complete Feedback Form
| How easy was it to book an appointment with our office? | 5 – Very Easy |
| How thorough were the ladies in our office in booking your appointment, communicating and explaining questions you may have had | 5 – Very Good |
| Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks | < 6 w |
| How good was our Coronavirus response in terms of remote forms, communications via text and email, video consultation and accessibility of information? Did you feel we took your safety serious? | 5 – Very good |
| If you have a disability, was this dealt with professionally and according to your needs? | 0 – I do not have a disability |
| Was the consultation / webinar thorough and did you understand the content of the presentation? | 5 – Very Good |
| Did you feel you had the chance to ask questions during the consultation and afterwards? Were you offered a personalised phonecall during the webinar? | 5 – Very Good |
| Please write below anything you would like to say about your booking experience Highly efficient despite covid. | |
| Who was your lead nurse? | Sr Nikki |
| How good was our Coronavirus response in keeping you safe (i.e. contacting you via text, collecting you from the door, ensuring we all wore face masks and offering you handgel and a box for your clothes etc) | 5 – Very good |
| Did we listen to your concerns and if applicable try to alleviate your fears? | 5 – Very Good |
| Was the environment friendly and warm and the experience positive for you as a patient | 5 – Very positive |
| During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening? | 5 – Very good |
| Please write below anything you would like to mention or say about your experience DURING the procedure Much quicker than expected and almost entirely pain free. | |
| Were the aftercare instructions well explained on the video? Were you able to rest on your own, did the nurse ensure there was no outstanding questions before discharge? | 5 – Very Good |
| Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse Everything good and well explained. Only possible improvements would be providing a gel ice pack (or making it clear the procedure is so quick patients can bring their own), and waiting to GP on your behalf. | |
| Was vasectomy easy and straightforward | 5 – Very Easy |
| How safe did you feel in our hands during Coronavirus, did we ensure your safety was paramount? | 5 – Very Safe |
| Considering other Health Experiences you have had in the past, how do you rate our service overall? | 5 – Very Good |
| Would you recommend our service to a friend | 1 – Yes |
| Where could we improve further? Any other comment or praise? Would recommend to anyone, so much easier and quicker than other options and confidence procedure will be effective. | |