Category Archives: Feedback

Top Tips for Vasectomy

Feedback for our Service by patient TB on 26/4/2021

I just wanted to pass my sincere thanks to you all following my recent vasectomy on Friday 16th April. I’ve written a review below as I was struggling to submit it. Please feel free to use it if helpful.

I’m writing a little lengthy feedback to support the other positive feedback. If you read no further than this, I highly recommend Dr Kittel, and I simply don’t think that you could be in better hands.

I was quite anxious about the procedure; I’d had various bits of surgery before, but for me, electing to have something done, was a different issue.

I’d telephoned various local providers to get a feel for them, cost was much less important to me than finding someone I could trust. That said, one quote was four times the price of TVVS, with the others almost double. These providers felt very much like ‘conveyor belt’ practices and not based around the individual. I therefore searched farther afield and feel so fortunate to have located TVVS.

From my initial enquiry onwards, I was treated with tremendous professionalism balanced with empathy and a bit of humour – the perfect balance!
The whole team, are without exception, passionate and caring professionals. I booked my appt there and then, even though it was a 200 mile + round trip – they were that good!

All pre surgery administration was seamless and patient focussed, even down to recommending a nearby coffee shop for my wife to visit whilst waiting for me. Having photographs of where to park and entrances to use within the packs, all helped towards making it an easy appointment.

Due to Covid19, the initial consultation was via Zoom, which worked really well. Other patients were on the call, but you could opt for privacy, but it meant that you could hear other people’s questions. Dr Kittel, was superb. He was the epitome of professionalism. We were led through a really useful presentation, supplemented with lots of tips and ideas, and then it was opened up to a Q & A. At no time was there any sense of time constraints. We were all even offered to contact him afterwards as he would stay available on line or for a call back for any further more private questions or concerns.

On the day of the surgery, following the Covid19 guidance, I was met at the entrance by a really lovely and kind Nurse. I think it was apparent that I was a little anxious and she was fantastic. Even Dr Kittel took the time to pop out to see me and put my mind at rest, which was very kind and demonstrates their ethos.

The Surgery was quite honestly a complete non event! At no time did I feel any pain or discomfort in any way. If you have any concerns of pain, dismiss them completely now! The only description that I could use was that it felt a little unusual once or twice – genuinely that was it. On the 1-10 scale, I didn’t even get to a 0.5! Nothing at all. As others have said, it was over before I knew it. All I had to show for my extreme bravery was a small medical type plaster!

The pre surgery advice of having an ice pack in my car for the journey home, and having taken Ibuprofen and paracetamol beforehand, meant a completely painless journey home.

At no time after the surgery have I felt any pain or discomfort. I strictly followed the advice to rest, to ice regularly, and take Ibuprofen (whether I needed this for the two days who knows, but I didn’t want to take the risk!).

Now exactly 10 days after my surgery I’m completely healed and back to normal! The incision, for what it’s worth, as it’s so small, has completely healed. I was gently walking days after the ‘imposed’ rest, building it up to going back to the gym and 5k runs. Just listen to the TVVS advice and your own body, but remember they are available for you at anytime for any ongoing support.

Finally, my top tips;
Ice is your friend! Have lots available and use regularly. I purchased American Style Sports Ice bags (plastic lined, with cloth exterior – less than £10 Amazon) as they mould perfectly where you need them. The cloth exterior prevents any ice burns!

Stock up on the Ibuprofen and paracetamol, and take your first dose 2hrs before the surgery, then per instructions. In hindsight, I don’t actually think I would have needed them, but why run the risk?

Do absolutely nothing for the first two days after the day of the op – complete rest. As the procedure was completely painless, as was my recovery, I can see the temptation to ‘get on with it’ as you’ll feel fine.

As above, ease back into things gently. I felt great, which was down to Dr Kittel, but I no doubt could have messed up my recovery.

Ignore any and all ‘warning tales’ and stories from scaremongers. It’s nonsense.

Finally and most importantly of all. Ensure that your wife / partner / significant other, is regularly reminded of what you’ve been through! Clearly,
telling the truth, in this instance that it was a complete non event and painless, is to be avoided at all costs. In order to ensure maximum attention and doting, feel free to elaborate as you see fit!

…Very well organised

Feedback for our Service by patient PC on April 8th 2021

The vasectomy was done in just over 10 minutes and I was back home on the sofa in no time.
Thanks Dr. Lim

Everything from the booking of the procedure to the webinar and then the vasectomy itself were very well organised and went through without any issues.

Recovery was also a lot quicker than I’d expect, waking up the following morning with no pain or swelling whatsoever!

The Complete Feedback Form

Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a FridayDr Lim (Wednesdays)
Please enter your email below 
How easy was it to book an appointment with our office?5 – Very Easy
How do you rate our office in booking your appointment, communicating and explaining questions you may have had, sending you forms, appointment times, text message reminders etc.?5 – Very Good
Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks< 6 w
How do you rate was our Coronavirus response in terms of remote forms, communications via text and email, video consultation and accessibility of information? Did you feel we took your safety serious?5 – Very good
Disability 
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disability
Consultation / Webinar 
Was the consultation / webinar thorough and did you understand the content of the presentation? Did we address your questions and concerns? Were we honest in explaining what needed doing? Did we inspire confidence?5 – Very Good
Did you feel you had the chance to ask questions during the consultation / webinar and afterwards? Were you offered a personalised phonecall during the webinar?5 – Very Good
Please write below anything you would like to say about your experience BEFORE your vasectomy (booking / webinar etc)
Everything from the booking of the procedure to the webinar and then the vasectomy itself were very well organised and went through without any issues. The vasectomy was done in just over 10 minutes and I was back home on the sofa in no time.
Recovery was also a lot quicker than I’d expect, waking up the following morning with no pain or swelling whatsoever!
Thanks Dr. Lim
Coronavirus 
How do you rate our Coronavirus safety measures in clinic/ (i.e. contacting you via text, collecting you from the door, ensuring we all wore face masks and offering you handgel and a box for your clothes etc). Note, we also now do twice weekly Coronavirus checks for all staff and all have been vaccinated. We keep the windows open for good air circulation.5 – Very good
Who was your lead nurse?Sr Nikki
Did we listen to your concerns and if applicable try to alleviate your fears?5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening? Did we involve you in your treatment and not talk over you head? Did you feel the surgery was carried out competently?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
Were the aftercare instructions well explained on the video? Were you able to rest on your own, did the nurse ensure there was no outstanding questions before discharge?5 – Very Good
Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse
Was vasectomy easy and straightforward5 – Very Easy
Considering other Health Experiences you have had in the past, how do you rate our service overall?5 – Very Good
How safe did you feel in our hands during Coronavirus, did we ensure your safety was paramount?5 – Very Safe
Would you recommend our service to a friend1 – Yes
Where could we improve further? Any other comment? Anything specific on our Coronavirus procedures?
  
  
 
  
  
  
 

No pain after vasectomy – no painkillers taken

Feedback for our Service by patient AC on April 6th 2021

It all happened so quick that bearly noticed, almost haven’t felt the needle and the whole proces was about 10-15 minutes with all preps and chatting.
Happy to recomend to every one.

The aftercare video covers plenty of aspects and is very explanatory, I haven’t taken any pain killers at all due to almost no pain at all in the first day, just a very little discomfort which disappeared the next day.
Looking forward to get the confirmation in the next few weeks that it was 100% successful.

A very quick and easy way to book a procedure

The Complete Feedback Form

 
Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a FridayDr Kittel (Fridays)
Please enter your email below 
How easy was it to book an appointment with our office?5 – Very Easy
How do you rate our office in booking your appointment, communicating and explaining questions you may have had, sending you forms, appointment times, text message reminders etc.?5 – Very Good
Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks< 6 w
How do you rate was our Coronavirus response in terms of remote forms, communications via text and email, video consultation and accessibility of information? Did you feel we took your safety serious?5 – Very good
Disability 
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disability
Consultation / Webinar 
Was the consultation / webinar thorough and did you understand the content of the presentation? Did we address your questions and concerns? Were we honest in explaining what needed doing? Did we inspire confidence?5 – Very Good
Did you feel you had the chance to ask questions during the consultation / webinar and afterwards? Were you offered a personalised phonecall during the webinar?5 – Very Good
Please write below anything you would like to say about your experience BEFORE your vasectomy (booking / webinar etc)
A very quick and easy way to book a procedure
Coronavirus 
How do you rate our Coronavirus safety measures in clinic/ (i.e. contacting you via text, collecting you from the door, ensuring we all wore face masks and offering you handgel and a box for your clothes etc). Note, we also now do twice weekly Coronavirus checks for all staff and all have been vaccinated. We keep the windows open for good air circulation.5 – Very good
Who was your lead nurse?Sr Leanne
Did we listen to your concerns and if applicable try to alleviate your fears?5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening? Did we involve you in your treatment and not talk over you head? Did you feel the surgery was carried out competently?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
It all happened so quick that bearly noticed, almost haven’t felt the needle and the whole proces was about 10-15 minutes with all preps and chatting.
Happy to recomend to every one.
Were the aftercare instructions well explained on the video? Were you able to rest on your own, did the nurse ensure there was no outstanding questions before discharge?5 – Very Good
Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse
The aftercare video covers plenty of aspects and is very explanatory, I haven’t took any pain killers at all due to almost no pain at all in the first day, just a very litle disconfort wich dissapeared the next day.
Looking forward to get the confirmation in the next few weeks that it was 100% successfull.
Was vasectomy easy and straightforward5 – Very Easy
Considering other Health Experiences you have had in the past, how do you rate our service overall?5 – Very Good
How safe did you feel in our hands during Coronavirus, did we ensure your safety was paramount?5 – Very Safe
Would you recommend our service to a friend1 – Yes
Where could we improve further? Any other comment? Anything specific on our Coronavirus procedures?
Nothing to object

I take Aspirin that I cannot stop so found it impossible to get done elsewhere

Feedback for our Service by patient RT on March 29th 2021

All very clear and easy to follow what is needed/expected on before, during and after the procedure. I take Aspirin that i cannot stop so found it impossible to get done elsewhere and on NHS . Dr Kittle’s information on aspirin put em at ease and a quick zoom chat made it even better. Everyone was very helpful and the whole set up is great! not that I need it again but would recommend to anyone, especially if on medication that will prevent elsewhere.

The Complete Feedback Form

Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a FridayDr Kittel (Fridays)
Please enter your email below 
How easy was it to book an appointment with our office?5 – Very Easy
How do you rate our office in booking your appointment, communicating and explaining questions you may have had, sending you forms, appointment times, text message reminders etc.?5 – Very Good
Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks< 6 w
How do you rate was our Coronavirus response in terms of remote forms, communications via text and email, video consultation and accessibility of information? Did you feel we took your safety serious?5 – Very good
Disability 
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disability
Consultation / Webinar 
Was the consultation / webinar thorough and did you understand the content of the presentation? Did we address your questions and concerns? Were we honest in explaining what needed doing? Did we inspire confidence?5 – Very Good
Did you feel you had the chance to ask questions during the consultation / webinar and afterwards? Were you offered a personalised phonecall during the webinar?5 – Very Good
Please write below anything you would like to say about your experience BEFORE your vasectomy (booking / webinar etc)
Coronavirus 
How do you rate our Coronavirus safety measures in clinic/ (i.e. contacting you via text, collecting you from the door, ensuring we all wore face masks and offering you handgel and a box for your clothes etc). Note, we also now do twice weekly Coronavirus checks for all staff and all have been vaccinated. We keep the windows open for good air circulation.5 – Very good
Who was your lead nurse?Sr Carolyn
Did we listen to your concerns and if applicable try to alleviate your fears?5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening? Did we involve you in your treatment and not talk over you head? Did you feel the surgery was carried out competently?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
Were the aftercare instructions well explained on the video? Were you able to rest on your own, did the nurse ensure there was no outstanding questions before discharge?5 – Very Good
Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse
Was vasectomy easy and straightforward5 – Very Easy
Considering other Health Experiences you have had in the past, how do you rate our service overall?5 – Very Good
How safe did you feel in our hands during Coronavirus, did we ensure your safety was paramount?5 – Very Safe
Would you recommend our service to a friend1 – Yes
Where could we improve further? Any other comment? Anything specific on our Coronavirus procedures?
All very clear and easy to follow what is needed/expected on before, during and after the procedure. I take Aspirin that i cannot stop so found it impossible to get done elsewhere and on NHS . Dr Kittle’s information on aspirin put em at ease and a quick zoom chat made it even better. Everyone was very helpful and the whole set up is great! not that I need it again but would recommend to anyone, especially if on medication that will prevent elsewhere.

Very consistent all throughout and always there for you when ever you need assistance

Feedback for our Service

As nervous as I was they did there very best to keep me at ease and did an amazing job

Very consistent all throughout and always there for you when ever you need assistance

Always there for you whenever you need them! And always asking if you have any questions

The Complete Feedback Form

Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a FridayDr Lim (Wednesdays)
Please enter your email below 
How easy was it to book an appointment with our office?5 – Very Easy
How do you rate our office in booking your appointment, communicating and explaining questions you may have had, sending you forms, appointment times, text message reminders etc.?5 – Very Good
Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks< 6 w
How do you rate was our Coronavirus response in terms of remote forms, communications via text and email, video consultation and accessibility of information? Did you feel we took your safety serious?5 – Very good
Disability 
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disability
Consultation / Webinar 
Was the consultation / webinar thorough and did you understand the content of the presentation? Did we address your questions and concerns? Were we honest in explaining what needed doing? Did we inspire confidence?5 – Very Good
Did you feel you had the chance to ask questions during the consultation / webinar and afterwards? Were you offered a personalised phonecall during the webinar?5 – Very Good
Please write below anything you would like to say about your experience BEFORE your vasectomy (booking / webinar etc)
Always there for you whenever you need them! And always asking if you have any questions
Coronavirus 
How do you rate our Coronavirus safety measures in clinic/ (i.e. contacting you via text, collecting you from the door, ensuring we all wore face masks and offering you handgel and a box for your clothes etc). Note, we also now do twice weekly Coronavirus checks for all staff and all have been vaccinated. We keep the windows open for good air circulation.5 – Very good
Who was your lead nurse?Other / Cannot remember
Did we listen to your concerns and if applicable try to alleviate your fears?5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening? Did we involve you in your treatment and not talk over you head? Did you feel the surgery was carried out competently?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
As nervous as I was they did there very best to keep me at ease and did an amazing job
Were the aftercare instructions well explained on the video? Were you able to rest on your own, did the nurse ensure there was no outstanding questions before discharge?5 – Very Good
Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse
Very consistent all throughout and always there for you when ever you need assistance
Was vasectomy easy and straightforward5 – Very Easy
Considering other Health Experiences you have had in the past, how do you rate our service overall?5 – Very Good
How safe did you feel in our hands during Coronavirus, did we ensure your safety was paramount?5 – Very Safe
Would you recommend our service to a friend1 – Yes

The nurse was exceptional by making me feel comfortable and calming my nerves​

Feedback for our Service

The nurse was exceptional by making me feel comfortable and calming my nerves, really appreciated it.

Genuinely found the whole experience a lot more pleasant than expected.

Excellent service, really appreciate all the support as the whole experience was surprisingly pleasant and so easy.

Dr kittel [note webinar] and the surgeon on the day [Dr Lim] were so calm and collective, made me feel like it was a breeze rather than a minor op. Excellent service.

The Complete Feedback Form

Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a FridayDr Lim (Wednesdays)
Please enter your email below 
How easy was it to book an appointment with our office?5 – Very Easy
How good was our office in booking your appointment, communicating and explaining questions you may have had, sending you forms, appointment times, text message reminders etc.?5 – Very Good
Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks< 6 w
How good was our Coronavirus response in terms of remote forms, communications via text and email, video consultation and accessibility of information? Did you feel we took your safety serious?5 – Very good
Disability 
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disability
Consultation / Webinar 
Was the consultation / webinar thorough and did you understand the content of the presentation? Did we address your questions and concerns? Were we honest in explaining what needed doing? Did we inspire confidence?5 – Very Good
Did you feel you had the chance to ask questions during the consultation / webinar and afterwards? Were you offered a personalised phonecall during the webinar?5 – Very Good
Please write below anything you would like to say about your experience BEFORE your vasectomy (booking / webinar etc)
Excellent service, really appreciate all the support as the whole experience was surprisingly pleasant and so easy.
Coronavirus 
How good was our Coronavirus response in keeping you safe (i.e. contacting you via text, collecting you from the door, ensuring we all wore face masks and offering you handgel and a box for your clothes etc)5 – Very good
Who was your lead nurse?Other / Cannot remember
Did we listen to your concerns and if applicable try to alleviate your fears?5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening? Did we involve you in your treatment and not talk over you head? Did you feel the surgery was carried out competently?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
The nurse was exceptional by making me feel comfortable and calming my nerves, really appreciated it.
Were the aftercare instructions well explained on the video? Were you able to rest on your own, did the nurse ensure there was no outstanding questions before discharge?5 – Very Good
Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse
Genuinely found the whole experience a lot more pleasant than expected.
Was vasectomy easy and straightforward5 – Very Easy
Considering other Health Experiences you have had in the past, how do you rate our service overall?5 – Very Good
How safe did you feel in our hands during Coronavirus, did we ensure your safety was paramount?5 – Very Safe
Would you recommend our service to a friend1 – Yes
Where could we improve further? Any other comment? Anything specific on our Coronavirus procedures?
Dr kittel and the surgeon on the day were so calm and collective, made me feel like it was a breeze rather than a minor op. Excellent service.

Coronavirus Safety Specific Feedback

Find below Quotes From patients about our Coronavirus Safety Procedures

Click here for real time feedback on Coronavirus Safety as well as the service overall. Please note this page takes time to load.

Comments on Coronavirus safety procedures:

Mr KD on Nov 10th 2020

I am amazed how simple it all was. The hardest part was to get through to my GP !
Very fluid communication all the way through and all the forms are web based so no faff around printing and signing documents.
5 stars 🙂

MF on Oct 29th 2020

I really cannot think how things could have been quicker, clearer, smoother or better organised. I feel delighted and relieved.

Communication was prompt and expressed with real clarity and I have yet to experience any pain or discomfort whatsoever.

Thank you so much – what an excellent team.

CG on Oct 13th 2020

The webinar was a great format for the preopp sessions and listening to others questions helped break the ice!

KCT on Sept 25th

All done according to government advice.

Mr JP on July 22nd 2020

“Due to coronavirus the appointment was
delayed for 3 months. But when activities resumed you contacted me and
booked another appointment quickly.
The whole experience was great.”

Mr RH on July 10th 2020

“Excellent. Very caring and thoughtful
without over doing it. The video aftercare summary was a nice edition.
If anything COVID has streamlined the process without loosing a sense of
professionalism and care.”

Mr JP on July 8th 2020

The communications i’ve had from you
have been very thorough and reassuring from my first call from you. If
the webinar consultation is a new process due to C-19 i think you should
continue with it. It was very helpful and reassuring to see other
people on the call and hear their concerns and questions too.

Mr MS on July 7th 2020

“I thought your team coped very well
during the initial shutdown of the pandemic. They offered plenty of
options and I thought kept a good balance of keeping in contact but not
to the point of harrassing. Very impressed […]
The speed and professionalism was very
impressive particularily given the coronavirus outbreak. Obviously your
methods are streamlined enough to cope with arguably the worst case
scenario.
As nervous as I was going into the life changing procedure, I was made to feel comfortable from beginning to end […]
Thank you for providing such a high quality service during such a difficult time. I have been so impressed that one of our friends will be using your service due to my experience.”

Mr NL on July 6th 2020

“No problems really. However, the
webinar is a lot of information to take in. Presumably I was told that I
needed to text when I arrived. However, I missed this information and I
couldn’t see anywhere in information pack that I was sent that I should
text on arrival. I was therefore calling without response.
Fortunately, this only resulted in a delay of a couple of minutes or so. “[Dr Kittel: Thank you for the suggestion, we have since worked this into our presentation and information pack]

Mr GD on June 29th 2020:

“Very efficient, friendly and professional.
Thought it was excellent that I could easily communicate by phone, text
and email, a great improvement over impersonal letters and switchboards.
Couldn’t have been better.
Having the received the video link on my on device, I was reassured to know that I could watch it again at home for a refresh.”

Patient R on June 19th 2020

“The webinar was very encouraging and it boosts your confidence when you see fellow men doing same procedure”

Mr IJ on June 15th 2020

“A seamless process … more than accommodating given the need reschedule as result of lockdown.”

Mr TT on the aftercare video on June 15th 2020

“Instructions were first class.. to the point and very easy to follow…”

Mr CW on the webinar and electronic booking procedures on June 11th:

“Highly efficient despite covid.”

Dr Lim […] quick and pain free

Feedback Clinic 1/7/2020

Dr LIM and attending nurse ( cannot recall name – sorry) were very professional and made the process feel quick and pain free

No specific feedback

everything was booked easily and the online presentation was easily understood.

No specific feedback

The Complete Feedback Form

Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a FridayDr Lim (Wednesdays)
Please enter your email below 
How easy was it to book an appointment with our office?5 – Very Easy
How thorough were the ladies in our office in booking your appointment, communicating and explaining questions you may have had5 – Very Good
Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks< 6 w
How good was our Coronavirus response in terms of remote forms, communications via text and email, video consultation and accessibility of information? Did you feel we took your safety serious?5 – Very good
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disability
Was the consultation / webinar thorough and did you understand the content of the presentation?5 – Very Good
Did you feel you had the chance to ask questions during the consultation and afterwards? Were you offered a personalised phonecall during the webinar?5 – Very Good
Please write below anything you would like to say about your booking experience
everything was booked easily and the online presentation was easily understood.
Who was your lead nurse?Other / Cannot remember
How good was our Coronavirus response in keeping you safe (i.e. contacting you via text, collecting you from the door, ensuring we all wore face masks and offering you handgel and a box for your clothes etc)5 – Very good
Did we listen to your concerns and if applicable try to alleviate your fears?5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
Dr LIM and attending nurse ( cannot recall name – sorry) were very professional and made the process feel quick and pain free
Were the aftercare instructions well explained on the video? Were you able to rest on your own, did the nurse ensure there was no outstanding questions before discharge?5 – Very Good
Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse
Was vasectomy easy and straightforward5 – Very Easy
How safe did you feel in our hands during Coronavirus, did we ensure your safety was paramount?4 – Safe
Considering other Health Experiences you have had in the past, how do you rate our service overall?5 – Very Good
Would you recommend our service to a friend1 – Yes

“The zoom meeting I found to be very positive”

Feedback from clinic 26/06/2020

At all times I felt reassured and calmed by the engagement from Carolyn and Dr Kittel. I found the procedure a very positive experience.

Aftercare instructions were clear. The video is extremely useful as a reference point for not just me but my partner as well. I also find the chart in the patient pack a highly useful reference tool to quickly check what is permitted.

Great customer service and support both in booking and leading into my procedure.

I think the patient pack was great but should if possible be updated with the new covid-19 process (eg texting, parking, outpatient entrance meeting, temperature scan, face mask, provision of face mask if you do not have one) [Dr Kittel thank you for your help – we have since updated the patient pack as you requested]. The zoom meeting I found to be very positive seeing such a broad spectrum of men also having the procedure and the sharing of questions meant we covered many points we might not otherwise.
The aftercare video as previously mentioned was a welcome resource and it is great that this can be accessed as a reminder at any time.
I found my medical care excellent and am pleased to report that, apart from a sensation of mild pressure for the evening after the op, I have had no discomfort or pain.
My thanks to the Thames Valley team for the service received and Dr Kittel/Carolyn for your care.

The Complete Feedback Form

Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a FridayDr Kittel (Fridays)
Please enter your email below 
How easy was it to book an appointment with our office?5 – Very Easy
How thorough were the ladies in our office in booking your appointment, communicating and explaining questions you may have had5 – Very Good
Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks< 6 w
How good was our Coronavirus response in terms of remote forms, communications via text and email, video consultation and accessibility of information? Did you feel we took your safety serious?5 – Very good
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disability
Was the consultation / webinar thorough and did you understand the content of the presentation?5 – Very Good
Did you feel you had the chance to ask questions during the consultation and afterwards? Were you offered a personalised phonecall during the webinar?5 – Very Good
Please write below anything you would like to say about your booking experience
Great customer service and support both in booking and leading into my procedure.
Who was your lead nurse?Sr Carolyn
How good was our Coronavirus response in keeping you safe (i.e. contacting you via text, collecting you from the door, ensuring we all wore face masks and offering you handgel and a box for your clothes etc)5 – Very good
Did we listen to your concerns and if applicable try to alleviate your fears?5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
At all times I felt reassured and calmed by the engagement from Carolyn and Dr Kittel. I found the procedure a very positive experience.
Were the aftercare instructions well explained on the video? Were you able to rest on your own, did the nurse ensure there was no outstanding questions before discharge?5 – Very Good
Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse
Aftercare instructions were clear. The video is extremely useful as a reference point for not just me but my partner as well. I also find the chart in the patient pack a highly useful reference tool to quickly check what is permitted.
Was vasectomy easy and straightforward5 – Very Easy
How safe did you feel in our hands during Coronavirus, did we ensure your safety was paramount?5 – Very Safe
Considering other Health Experiences you have had in the past, how do you rate our service overall?5 – Very Good
Would you recommend our service to a friend1 – Yes
Where could we improve further? Any other comment or praise?
I think the patient pack was great but should if possible be updated with the new covid-19 process (eg texting, parking, outpatient entrance meeting, temperature scan, face mask, provision of face mask if you do not have one). The zoom meeting I found to be very positive seeing such a broad spectrum of men also having the procedure and the sharing of questions meant we covered many points we might not otherwise.
The aftercare video as previously mentioned was a welcome resource and it is great that this can be accessed as a reminder at any time.
I found my medical care excellent and am pleased to report that, apart from a sensation of mild pressure for the evening after the op, I have had no discomfort or pain.
My thanks to the Thames Valley team for the service received and Dr Kittel/Carolyn for your care.

Fear of needles, but I could barely feel the needle

Feedback for our Service - clinic 12/06/2020

Despite my fear of needles, Dr Kittel and the nurse (I apologise that I cannot remember her name) were calm and reassuring throughout.
I needn’t have worried because I could barely feel the needle, nor did I experience any pain at all during the procedure.
I’m very grateful to Dr Kittel for allowing me to watch part of the procedure once I had relaxed a bit.

The nurse was really friendly – she helped to keep me calm during the anaesthetic and was happy to answer my questions after the procedure.

The whole booking process was professional, friendly and both reassuring and helpful.

I think the whole service from TVVS has been excellent. The staff are all compassionate, professional and very competent, the literature and online forms were all very easy to understand and the procedure itself was very quick and completely painless.

I wonder if during the webinar and the discussion of ‘pain’ it might help to clarify a little what this might be like – e.g. sharp vs dull vs ache… I think there may be may cases where bruising and tenderness are classed as pain, even thought it is really mild. In my case I would say that I have not experienced any pain at all, however there is a slight tenderness/ache at times.
For comparison, the day after my procedure I managed to tear a small bit of dry skin on my foot and this has been more painful than any aspect of the vasectomy.

Again a big thank you to Dr Kittle and his team. An excellent service which I’ve already recommended to a couple of friends.

The Complete Feedback Form

Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a FridayDr Kittel (Fridays)
Please enter your email below 
How easy was it to book an appointment with our office?5 – Very Easy
How thorough were the ladies in our office in booking your appointment, communicating and explaining questions you may have had5 – Very Good
Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks< 6 w
How good was our Coronavirus response in terms of remote forms, communications via text and email, video consultation and accessibility of information? Did you feel we took your safety serious?5 – Very good
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disability
Was the consultation / webinar thorough and did you understand the content of the presentation?4 – Good
Did you feel you had the chance to ask questions during the consultation and afterwards? Were you offered a personalised phonecall during the webinar?5 – Very Good
Please write below anything you would like to say about your booking experience
The whole booking process was professional, friendly and both reassuring and helpful.
Who was your lead nurse?Other / Cannot remember
How good was our Coronavirus response in keeping you safe (i.e. contacting you via text, collecting you from the door, ensuring we all wore face masks and offering you handgel and a box for your clothes etc)5 – Very good
Did we listen to your concerns and if applicable try to alleviate your fears?5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
Despite my fear of needles, Dr Kittel and the nurse (I apologise that I cannot remember her name) were calm and reassuring throughout.
I needn’t have worried because I could barely feel the needle, nor did I experience any pain at all during the procedure.
I’m very grateful to Dr Kittel for allowing me to watch part of the procedure once I had relaxed a bit.
Were the aftercare instructions well explained on the video? Were you able to rest on your own, did the nurse ensure there was no outstanding questions before discharge?5 – Very Good
Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse
The nurse was really friendly – she helped to keep me calm during the anaesthetic and was happy to answer my questions after the procedure.
Was vasectomy easy and straightforward5 – Very Easy
How safe did you feel in our hands during Coronavirus, did we ensure your safety was paramount?5 – Very Safe
Considering other Health Experiences you have had in the past, how do you rate our service overall?5 – Very Good
Would you recommend our service to a friend1 – Yes
Where could we improve further? Any other comment or praise?
I think the whole service from TVVS has been excellent. The staff are all compassionate, professional and very competent, the literature and online forms were all very easy to understand and the procedure itself was very quick and completely painless.

I wonder if during the webinar and the discussion of ‘pain’ it might help to clarify a little what this might be like – e.g. sharp vs dull vs ache… I think there may be may cases where bruising and tenderness are classed as pain, even thought it is really mild. In my case I would say that I have not experienced any pain at all, however there is a slight tenderness/ache at times.
For comparison, the day after my procedure I managed to tear a small bit of dry skin on my foot and this has been more painful than any aspect of the vasectomy.

Again a big thank you to Dr Kittle and his team. An excellent service which I’ve already recommended to a couple of friends.