Category Archives: Feedback

Coronavirus Safety Specific Feedback

Find below Quotes From patients about our Coronavirus Safety Procedures

Click here for real time feedback on Coronavirus Safety as well as the service overall. Please note this page takes time to load.

Comments on Coronavirus safety procedures:

Mr KD on Nov 10th 2020

I am amazed how simple it all was. The hardest part was to get through to my GP !
Very fluid communication all the way through and all the forms are web based so no faff around printing and signing documents.
5 stars 🙂

MF on Oct 29th 2020

I really cannot think how things could have been quicker, clearer, smoother or better organised. I feel delighted and relieved.

Communication was prompt and expressed with real clarity and I have yet to experience any pain or discomfort whatsoever.

Thank you so much – what an excellent team.

CG on Oct 13th 2020

The webinar was a great format for the preopp sessions and listening to others questions helped break the ice!

KCT on Sept 25th

All done according to government advice.

Mr JP on July 22nd 2020

“Due to coronavirus the appointment was
delayed for 3 months. But when activities resumed you contacted me and
booked another appointment quickly.
The whole experience was great.”

Mr RH on July 10th 2020

“Excellent. Very caring and thoughtful
without over doing it. The video aftercare summary was a nice edition.
If anything COVID has streamlined the process without loosing a sense of
professionalism and care.”

Mr JP on July 8th 2020

The communications i’ve had from you
have been very thorough and reassuring from my first call from you. If
the webinar consultation is a new process due to C-19 i think you should
continue with it. It was very helpful and reassuring to see other
people on the call and hear their concerns and questions too.

Mr MS on July 7th 2020

“I thought your team coped very well
during the initial shutdown of the pandemic. They offered plenty of
options and I thought kept a good balance of keeping in contact but not
to the point of harrassing. Very impressed […]
The speed and professionalism was very
impressive particularily given the coronavirus outbreak. Obviously your
methods are streamlined enough to cope with arguably the worst case
scenario.
As nervous as I was going into the life changing procedure, I was made to feel comfortable from beginning to end […]
Thank you for providing such a high quality service during such a difficult time. I have been so impressed that one of our friends will be using your service due to my experience.”

Mr NL on July 6th 2020

“No problems really. However, the
webinar is a lot of information to take in. Presumably I was told that I
needed to text when I arrived. However, I missed this information and I
couldn’t see anywhere in information pack that I was sent that I should
text on arrival. I was therefore calling without response.
Fortunately, this only resulted in a delay of a couple of minutes or so. “[Dr Kittel: Thank you for the suggestion, we have since worked this into our presentation and information pack]

Mr GD on June 29th 2020:

“Very efficient, friendly and professional.
Thought it was excellent that I could easily communicate by phone, text
and email, a great improvement over impersonal letters and switchboards.
Couldn’t have been better.
Having the received the video link on my on device, I was reassured to know that I could watch it again at home for a refresh.”

Patient R on June 19th 2020

“The webinar was very encouraging and it boosts your confidence when you see fellow men doing same procedure”

Mr IJ on June 15th 2020

“A seamless process … more than accommodating given the need reschedule as result of lockdown.”

Mr TT on the aftercare video on June 15th 2020

“Instructions were first class.. to the point and very easy to follow…”

Mr CW on the webinar and electronic booking procedures on June 11th:

“Highly efficient despite covid.”

Dr Lim […] quick and pain free

Feedback Clinic 1/7/2020

Dr LIM and attending nurse ( cannot recall name – sorry) were very professional and made the process feel quick and pain free

No specific feedback

everything was booked easily and the online presentation was easily understood.

No specific feedback

The Complete Feedback Form

Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a FridayDr Lim (Wednesdays)
Please enter your email below 
How easy was it to book an appointment with our office?5 – Very Easy
How thorough were the ladies in our office in booking your appointment, communicating and explaining questions you may have had5 – Very Good
Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks< 6 w
How good was our Coronavirus response in terms of remote forms, communications via text and email, video consultation and accessibility of information? Did you feel we took your safety serious?5 – Very good
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disability
Was the consultation / webinar thorough and did you understand the content of the presentation?5 – Very Good
Did you feel you had the chance to ask questions during the consultation and afterwards? Were you offered a personalised phonecall during the webinar?5 – Very Good
Please write below anything you would like to say about your booking experience
everything was booked easily and the online presentation was easily understood.
Who was your lead nurse?Other / Cannot remember
How good was our Coronavirus response in keeping you safe (i.e. contacting you via text, collecting you from the door, ensuring we all wore face masks and offering you handgel and a box for your clothes etc)5 – Very good
Did we listen to your concerns and if applicable try to alleviate your fears?5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
Dr LIM and attending nurse ( cannot recall name – sorry) were very professional and made the process feel quick and pain free
Were the aftercare instructions well explained on the video? Were you able to rest on your own, did the nurse ensure there was no outstanding questions before discharge?5 – Very Good
Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse
Was vasectomy easy and straightforward5 – Very Easy
How safe did you feel in our hands during Coronavirus, did we ensure your safety was paramount?4 – Safe
Considering other Health Experiences you have had in the past, how do you rate our service overall?5 – Very Good
Would you recommend our service to a friend1 – Yes

“The zoom meeting I found to be very positive”

Feedback from clinic 26/06/2020

At all times I felt reassured and calmed by the engagement from Carolyn and Dr Kittel. I found the procedure a very positive experience.

Aftercare instructions were clear. The video is extremely useful as a reference point for not just me but my partner as well. I also find the chart in the patient pack a highly useful reference tool to quickly check what is permitted.

Great customer service and support both in booking and leading into my procedure.

I think the patient pack was great but should if possible be updated with the new covid-19 process (eg texting, parking, outpatient entrance meeting, temperature scan, face mask, provision of face mask if you do not have one) [Dr Kittel thank you for your help – we have since updated the patient pack as you requested]. The zoom meeting I found to be very positive seeing such a broad spectrum of men also having the procedure and the sharing of questions meant we covered many points we might not otherwise.
The aftercare video as previously mentioned was a welcome resource and it is great that this can be accessed as a reminder at any time.
I found my medical care excellent and am pleased to report that, apart from a sensation of mild pressure for the evening after the op, I have had no discomfort or pain.
My thanks to the Thames Valley team for the service received and Dr Kittel/Carolyn for your care.

The Complete Feedback Form

Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a FridayDr Kittel (Fridays)
Please enter your email below 
How easy was it to book an appointment with our office?5 – Very Easy
How thorough were the ladies in our office in booking your appointment, communicating and explaining questions you may have had5 – Very Good
Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks< 6 w
How good was our Coronavirus response in terms of remote forms, communications via text and email, video consultation and accessibility of information? Did you feel we took your safety serious?5 – Very good
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disability
Was the consultation / webinar thorough and did you understand the content of the presentation?5 – Very Good
Did you feel you had the chance to ask questions during the consultation and afterwards? Were you offered a personalised phonecall during the webinar?5 – Very Good
Please write below anything you would like to say about your booking experience
Great customer service and support both in booking and leading into my procedure.
Who was your lead nurse?Sr Carolyn
How good was our Coronavirus response in keeping you safe (i.e. contacting you via text, collecting you from the door, ensuring we all wore face masks and offering you handgel and a box for your clothes etc)5 – Very good
Did we listen to your concerns and if applicable try to alleviate your fears?5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
At all times I felt reassured and calmed by the engagement from Carolyn and Dr Kittel. I found the procedure a very positive experience.
Were the aftercare instructions well explained on the video? Were you able to rest on your own, did the nurse ensure there was no outstanding questions before discharge?5 – Very Good
Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse
Aftercare instructions were clear. The video is extremely useful as a reference point for not just me but my partner as well. I also find the chart in the patient pack a highly useful reference tool to quickly check what is permitted.
Was vasectomy easy and straightforward5 – Very Easy
How safe did you feel in our hands during Coronavirus, did we ensure your safety was paramount?5 – Very Safe
Considering other Health Experiences you have had in the past, how do you rate our service overall?5 – Very Good
Would you recommend our service to a friend1 – Yes
Where could we improve further? Any other comment or praise?
I think the patient pack was great but should if possible be updated with the new covid-19 process (eg texting, parking, outpatient entrance meeting, temperature scan, face mask, provision of face mask if you do not have one). The zoom meeting I found to be very positive seeing such a broad spectrum of men also having the procedure and the sharing of questions meant we covered many points we might not otherwise.
The aftercare video as previously mentioned was a welcome resource and it is great that this can be accessed as a reminder at any time.
I found my medical care excellent and am pleased to report that, apart from a sensation of mild pressure for the evening after the op, I have had no discomfort or pain.
My thanks to the Thames Valley team for the service received and Dr Kittel/Carolyn for your care.

Fear of needles, but I could barely feel the needle

Feedback for our Service - clinic 12/06/2020

Despite my fear of needles, Dr Kittel and the nurse (I apologise that I cannot remember her name) were calm and reassuring throughout.
I needn’t have worried because I could barely feel the needle, nor did I experience any pain at all during the procedure.
I’m very grateful to Dr Kittel for allowing me to watch part of the procedure once I had relaxed a bit.

The nurse was really friendly – she helped to keep me calm during the anaesthetic and was happy to answer my questions after the procedure.

The whole booking process was professional, friendly and both reassuring and helpful.

I think the whole service from TVVS has been excellent. The staff are all compassionate, professional and very competent, the literature and online forms were all very easy to understand and the procedure itself was very quick and completely painless.

I wonder if during the webinar and the discussion of ‘pain’ it might help to clarify a little what this might be like – e.g. sharp vs dull vs ache… I think there may be may cases where bruising and tenderness are classed as pain, even thought it is really mild. In my case I would say that I have not experienced any pain at all, however there is a slight tenderness/ache at times.
For comparison, the day after my procedure I managed to tear a small bit of dry skin on my foot and this has been more painful than any aspect of the vasectomy.

Again a big thank you to Dr Kittle and his team. An excellent service which I’ve already recommended to a couple of friends.

The Complete Feedback Form

Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a FridayDr Kittel (Fridays)
Please enter your email below 
How easy was it to book an appointment with our office?5 – Very Easy
How thorough were the ladies in our office in booking your appointment, communicating and explaining questions you may have had5 – Very Good
Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks< 6 w
How good was our Coronavirus response in terms of remote forms, communications via text and email, video consultation and accessibility of information? Did you feel we took your safety serious?5 – Very good
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disability
Was the consultation / webinar thorough and did you understand the content of the presentation?4 – Good
Did you feel you had the chance to ask questions during the consultation and afterwards? Were you offered a personalised phonecall during the webinar?5 – Very Good
Please write below anything you would like to say about your booking experience
The whole booking process was professional, friendly and both reassuring and helpful.
Who was your lead nurse?Other / Cannot remember
How good was our Coronavirus response in keeping you safe (i.e. contacting you via text, collecting you from the door, ensuring we all wore face masks and offering you handgel and a box for your clothes etc)5 – Very good
Did we listen to your concerns and if applicable try to alleviate your fears?5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
Despite my fear of needles, Dr Kittel and the nurse (I apologise that I cannot remember her name) were calm and reassuring throughout.
I needn’t have worried because I could barely feel the needle, nor did I experience any pain at all during the procedure.
I’m very grateful to Dr Kittel for allowing me to watch part of the procedure once I had relaxed a bit.
Were the aftercare instructions well explained on the video? Were you able to rest on your own, did the nurse ensure there was no outstanding questions before discharge?5 – Very Good
Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse
The nurse was really friendly – she helped to keep me calm during the anaesthetic and was happy to answer my questions after the procedure.
Was vasectomy easy and straightforward5 – Very Easy
How safe did you feel in our hands during Coronavirus, did we ensure your safety was paramount?5 – Very Safe
Considering other Health Experiences you have had in the past, how do you rate our service overall?5 – Very Good
Would you recommend our service to a friend1 – Yes
Where could we improve further? Any other comment or praise?
I think the whole service from TVVS has been excellent. The staff are all compassionate, professional and very competent, the literature and online forms were all very easy to understand and the procedure itself was very quick and completely painless.

I wonder if during the webinar and the discussion of ‘pain’ it might help to clarify a little what this might be like – e.g. sharp vs dull vs ache… I think there may be may cases where bruising and tenderness are classed as pain, even thought it is really mild. In my case I would say that I have not experienced any pain at all, however there is a slight tenderness/ache at times.
For comparison, the day after my procedure I managed to tear a small bit of dry skin on my foot and this has been more painful than any aspect of the vasectomy.

Again a big thank you to Dr Kittle and his team. An excellent service which I’ve already recommended to a couple of friends.

Highly efficient despite covid.

Feedback for our Service - clinic 12/06/2020

Much quicker than expected and almost entirely pain free..

Everything good and well explained. Only possible improvements would be providing a gel ice pack (or making it clear the procedure is so quick patients can bring their own), and waiting to GP on your behalf.

Highly efficient despite covid.

Would recommend to anyone, so much easier and quicker than other options and confidence procedure will be effective.

The Complete Feedback Form

How easy was it to book an appointment with our office?5 – Very Easy
How thorough were the ladies in our office in booking your appointment, communicating and explaining questions you may have had5 – Very Good
Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks< 6 w
How good was our Coronavirus response in terms of remote forms, communications via text and email, video consultation and accessibility of information? Did you feel we took your safety serious?5 – Very good
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disability
Was the consultation / webinar thorough and did you understand the content of the presentation?5 – Very Good
Did you feel you had the chance to ask questions during the consultation and afterwards? Were you offered a personalised phonecall during the webinar?5 – Very Good
Please write below anything you would like to say about your booking experience
Highly efficient despite covid.
Who was your lead nurse?Sr Nikki
How good was our Coronavirus response in keeping you safe (i.e. contacting you via text, collecting you from the door, ensuring we all wore face masks and offering you handgel and a box for your clothes etc)5 – Very good
Did we listen to your concerns and if applicable try to alleviate your fears?5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
Much quicker than expected and almost entirely pain free.
Were the aftercare instructions well explained on the video? Were you able to rest on your own, did the nurse ensure there was no outstanding questions before discharge?5 – Very Good
Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse
Everything good and well explained. Only possible improvements would be providing a gel ice pack (or making it clear the procedure is so quick patients can bring their own), and waiting to GP on your behalf.
Was vasectomy easy and straightforward5 – Very Easy
How safe did you feel in our hands during Coronavirus, did we ensure your safety was paramount?5 – Very Safe
Considering other Health Experiences you have had in the past, how do you rate our service overall?5 – Very Good
Would you recommend our service to a friend1 – Yes
Where could we improve further? Any other comment or praise?
Would recommend to anyone, so much easier and quicker than other options and confidence procedure will be effective.

5 minute warning ahead before zoom call

Feedback for our Service - clinic 12/06/2020

It would help to have a 5 minute warning ahead of the zoom call – [Dr Kittel: Thank you for your helpful comment, this has now been implemented]

The Complete Feedback Form

Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a FridayDr Kittel (Fridays)
Please enter your email below 
How easy was it to book an appointment with our office?5 – Very Easy
How thorough were the ladies in our office in booking your appointment, communicating and explaining questions you may have had5 – Very Good
Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks< 6 w
How good was our Coronavirus response in terms of remote forms, communications via text and email, video consultation and accessibility of information? Did you feel we took your safety serious?5 – Very good
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disability
Was the consultation / webinar thorough and did you understand the content of the presentation?5 – Very Good
Did you feel you had the chance to ask questions during the consultation and afterwards? Were you offered a personalised phonecall during the webinar?5 – Very Good
Please write below anything you would like to say about your booking experience
It would help to have a 5 minute warning ahead of the zoom call
Who was your lead nurse?Sr Leanne
How good was our Coronavirus response in keeping you safe (i.e. contacting you via text, collecting you from the door, ensuring we all wore face masks and offering you handgel and a box for your clothes etc)5 – Very good
Did we listen to your concerns and if applicable try to alleviate your fears?5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
Were the aftercare instructions well explained on the video? Were you able to rest on your own, did the nurse ensure there was no outstanding questions before discharge?5 – Very Good
Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse
Was vasectomy easy and straightforward4 – Easy
How safe did you feel in our hands during Coronavirus, did we ensure your safety was paramount?5 – Very Safe
Considering other Health Experiences you have had in the past, how do you rate our service overall?5 – Very Good
Would you recommend our service to a friend1 – Yes
Where could we improve further? Any other comment or praise?

“Calm, painless and extraordinarily quick”

First feedback at first clinic during Coronavirus

Dr Kittel is very personable and informative,

Before and during the procedure Dr Kittel was informative, unhurried and calm.

Aside from the tiny pain of the local anaesthetic injections the procedure was painless and straight forward and extraordinarily quick.

Leanne did brilliantly in the video because presenting is a tough task. She kept her manner engaging and because of the large amount of information it was excellent that she returned at the end of the video to the immediate 48 hour post op regime….so I left the clinic with the most relevant information in the front of my mind.
Nikki, my lead nurse, was around for any questions before I left.
And, as they reminded me, I could rewatch the video once I was home….which I did.

The whole process from enquiry to booking was excellent with great communication in an informative but relaxed and uncomplicated manner. The only reason I ticked the 6 week wait above was because of lockdown. My procedure was not delayed in any other way.

I don’t have any recommendations for improvement.

I have much praise to heap on the team and the results. I did not experience any pain or discomfort at any point during my procedure nor during the first five days of my recovery (up to the moment I am filling out this form). I also experienced no swelling and no bruising, at any point which I’m sure was down to the surgical skills of Dr Kittel.

Just for your reference, I used the refreezable plastic ice blocks for the hourly icing over 48 hours. I actually drove carefully home two hours after the procedure with one of those ice blocks beneath me and with no actual disturbing leg movements, so that didn’t upset the rehab at all.

Also I resisted showering for four days to help prevent infection of the wound. I was very comfortable with a full strip wash at a sink with a flannel without removing my underwear. I think that if showering has in prior cases caused infection there is no inconvenience to suggest the 48 hour no shower rule could be extended to three or four days.

Overall I could not have asked for a better process and outcome to date. Just the 16 week test to go in order to prove the success of the procedure

The Complete Feedback Form - clinic on 5/6/2020

Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a FridayDr Kittel (Fridays)
Please enter your email below 
How easy was it to book an appointment with our office?5 – Very Easy
How thorough were the ladies in our office in booking your appointment, communicating and explaining questions you may have had5 – Very Good
Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks< 6 w
How good was our Coronavirus response in terms of remote forms, communications via text and email, video consultation and accessibility of information? Did you feel we took your safety serious?5 – Very good
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disability
Was the consultation / webinar thorough and did you understand the content of the presentation?5 – Very Good
Did you feel you had the chance to ask questions during the consultation and afterwards? Were you offered a personalised phonecall during the webinar?5 – Very Good
Please write below anything you would like to say about your booking experience
The whole process from enquiry to booking was excellent with great communication in an informative but relaxed and uncomplicated manner. The only reason I ticked the 6 week wait above was because of lockdown. My procedure was not delayed in any other way.
Who was your lead nurse?Sr Nikki
How good was our Coronavirus response in keeping you safe (i.e. contacting you via text, collecting you from the door, ensuring we all wore face masks and offering you handgel and a box for your clothes etc)5 – Very good
Did we listen to your concerns and if applicable try to alleviate your fears?5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
Dr Kittel is very personable and informative,

Before and during the procedure Dr Kittel was informative, unhurried and calm.

Aside from the tiny pain of the local anaesthetic injections the procedure was painless and straight forward and extraordinarily quick.
Were the aftercare instructions well explained on the video? Were you able to rest on your own, did the nurse ensure there was no outstanding questions before discharge?5 – Very Good
Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse
Leanne did brilliantly in the video because presenting is a tough task. She kept her manner engaging and because of the large amount of information it was excellent that she returned at the end of the video to the immediate 48 hour post op regime….so I left the clinic with the most relevant information in the front of my mind.
Nikki, my lead nurse, was around for any questions before I left.
And, as they reminded me, I could rewatch the video once I was home….which I did.
Was vasectomy easy and straightforward5 – Very Easy
How safe did you feel in our hands during Coronavirus, did we ensure your safety was paramount?5 – Very Safe
Considering other Health Experiences you have had in the past, how do you rate our service overall?5 – Very Good
Would you recommend our service to a friend1 – Yes
Where could we improve further? Any other comment or praise?
I don’t have any recommendations for improvement.

I have much praise to heap on the team and the results. I did not experience any pain or discomfort at any point during my procedure nor during the first five days of my recovery (up to the moment I am filling out this form). I also experienced no swelling and no bruising, at any point which I’m sure was down to the surgical skills of Dr Kittel.

Just for your reference, I used the refreezable plastic ice blocks for the hourly icing over 48 hours. I actually drove carefully home two hours after the procedure with one of those ice blocks beneath me and with no actual disturbing leg movements, so that didn’t upset the rehab at all.

Also I resisted showering for four days to help prevent infection of the wound. I was very comfortable with a full strip wash at a sink with a flannel without removing my underwear. I think that if showering has in prior cases caused infection there is no inconvenience to suggest the 48 hour no shower rule could be extended to three or four days.

Overall I could not have asked for a better process and outcome to date. Just the 16 week test to go in order to prove the success of the procedure

Instructions were first class

Feedback for our Service

Nurse was great, she noticed if I was feeling uncomfortable or hot and addressed it straight away.. very chatty to help make you feel at ease.

Instructions were first class.. to the point and very easy to follow….

Made to feel very comfortable throughout the proceedings, all staff were wonderful and very helpful.. procedure was straight forward with no issues at all..
overall very happy with my experience..

Have some music playing next time.. had the wrong laptop… haha

The Complete Feedback Form

Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a FridayDr Kittel (Fridays)
Please enter your email below 
How easy was it to book an appointment with our office?5 – Very Easy
How thorough were the ladies in our office in booking your appointment, communicating and explaining questions you may have had5 – Very Good
Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks< 6 w
How good was our Coronavirus response in terms of remote forms, communications via text and email, video consultation and accessibility of information? Did you feel we took your safety serious?5 – Very good
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disability
Was the consultation / webinar thorough and did you understand the content of the presentation?5 – Very Good
Did you feel you had the chance to ask questions during the consultation and afterwards? Were you offered a personalised phonecall during the webinar?5 – Very Good
Please write below anything you would like to say about your booking experience
Made to feel very comfortable throughout the proceedings, all staff were wonderful and very helpful.. procedure was straight forward with no issues at all..
overall very happy with my experience..
Who was your lead nurse?Other / Cannot remember
How good was our Coronavirus response in keeping you safe (i.e. contacting you via text, collecting you from the door, ensuring we all wore face masks and offering you handgel and a box for your clothes etc)5 – Very good
Did we listen to your concerns and if applicable try to alleviate your fears?5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
Nurse was great, she noticed if I was feeling uncomfortable or hot and addressed it straight away.. very chatty to help make you feel at ease.
Were the aftercare instructions well explained on the video? Were you able to rest on your own, did the nurse ensure there was no outstanding questions before discharge?5 – Very Good
Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse
Instructions were first class.. to the point and very easy to follow….
Was vasectomy easy and straightforward5 – Very Easy
How safe did you feel in our hands during Coronavirus, did we ensure your safety was paramount?5 – Very Safe
Considering other Health Experiences you have had in the past, how do you rate our service overall?5 – Very Good
Would you recommend our service to a friend1 – Yes
Where could we improve further? Any other comment or praise?
Have some music playing next time.. had the wrong laptop… haha

Nothing to worry about

“I really didn’t have anything to worry about

Patient AB commenting on his No-Scalpel Vasectomy with Dr Kittel on 20/12/2019

He also said:

About the booking:Very helpful and knowledgeable staff who explained every aspect.”

About the procedure:I was feeling quite apprehensive and both Carolyn and Dr. Kittel out me at ease and talked to me whilst procedure was going on .They were both extremely professional and I really didn’t have anything to worry about the whole process was over quickly .”

Full Feedback

Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a Friday Dr Kittel (Fridays)
Please enter your email below
How easy was it to book an appointment with our office? 5 – Very Easy
How thorough were the ladies in our office in booking your appointment, communicating and explaining questions you may have had 5 – Very Good
Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks < 6 w
Were you offered the option of having consultation and vasectomy carried out on the same day vs. separate appointments for both. 1 – Yes
If you have a disability, was this dealt with professionally and according to your needs? 0 – I do not have a disability
Please write below anything you would like to say about your booking experience
Very helpful and knowledgeable staff who explained every aspect.
Who did your consultation? This usually includes a PowerPoint presentation Sr Carolyn
Was the consultation thorough and did you understand the content of the presentation? 5 – Very Good
Did we ensure there were no questions outstanding after your consultation prior to signing the consent form? 5 – Very Good
Did we listen to your concerns and if applicable try to alleviate your fears? 5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient 5 – Very positive
During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening? 5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
I was feeling quite apprehensive and both Carolyn and Dr. Kittle out me at ease and talked to me whilst procedure was going on .They were both extremely professional and I really didn’t have anything to worry about the whole process was over quickly .
Were the aftercare instructions well explained? 5 – Very Good
Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse
Was vasectomy easy and straightforward 5 – Very Easy
Considering other Health Experiences you have had in the past, how do you rate our service overall? 5 – Very Good
Would you recommend our service to a friend 1 – Yes
Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a Friday Dr Kittel (Fridays)
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How easy was it to book an appointment with our office? 5 – Very Easy
How thorough were the ladies in our office in booking your appointment, communicating and explaining questions you may have had 5 – Very Good
Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks < 6 w
Were you offered the option of having consultation and vasectomy carried out on the same day vs. separate appointments for both. 1 – Yes
If you have a disability, was this dealt with professionally and according to your needs? 0 – I do not have a disability
Please write below anything you would like to say about your booking experience
Very helpful and knowledgeable staff who explained every aspect.
Who did your consultation? This usually includes a PowerPoint presentation Sr Carolyn
Was the consultation thorough and did you understand the content of the presentation? 5 – Very Good
Did we ensure there were no questions outstanding after your consultation prior to signing the consent form? 5 – Very Good
Did we listen to your concerns and if applicable try to alleviate your fears? 5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient 5 – Very positive
During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening? 5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
I was feeling quite apprehensive and both Carolyn and Dr. Kittle out me at ease and talked to me whilst procedure was going on .They were both extremely professional and I really didn’t have anything to worry about the whole process was over quickly .
Were the aftercare instructions well explained? 5 – Very Good
Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse
Was vasectomy easy and straightforward 5 – Very Easy
Considering other Health Experiences you have had in the past, how do you rate our service overall? 5 – Very Good
Would you recommend our service to a friend 1 – Yes

Very friendly – couldn’t fault the team

“Couldn’t fault the team, in fact Jane made the procedure much much easier and calmer.”

Patient MP comment on a vasectomy with Dr Lim on 4/12/2019. For other feedback posts please click on the Feedback category

Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a Friday Dr Lim (Wednesdays)
Please enter your email below
How easy was it to book an appointment with our office? 4 – Easy
How thorough were the ladies in our office in booking your appointment, communicating and explaining questions you may have had 5 – Very Good
Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks < 6 w
Were you offered the option of having consultation and vasectomy carried out on the same day vs. separate appointments for both. 1 – Yes
If you have a disability, was this dealt with professionally and according to your needs? 0 – I do not have a disability
Please write below anything you would like to say about your booking experience
Very friendly over the phone
Who did your consultation? This usually includes a PowerPoint presentation Sr Jane
Was the consultation thorough and did you understand the content of the presentation? 5 – Very Good
Did we ensure there were no questions outstanding after your consultation prior to signing the consent form? 5 – Very Good
Did we listen to your concerns and if applicable try to alleviate your fears? 5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient 5 – Very positive
During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening? 5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
Couldn’t fault the team, in fact Jane made the procedure much much easier and calmer. Thanks kindly.
Were the aftercare instructions well explained? 4 – Good
Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse
Only a minor thing, but the patient should only go through this once so maybe a little slower in the presentation of the pre & post expectations etc. I know the staff will do this many times a day, but it takes us a little longer to process.
Was vasectomy easy and straightforward 5 – Very Easy
Considering other Health Experiences you have had in the past, how do you rate our service overall? 5 – Very Good
Would you recommend our service to a friend 1 – Yes