Thames Valley Vasectomy Services is committed to maintaining the highest standards in all aspects of care. Therefore, when patients and visitors offer praise or criticism we listen carefully. We review all the comments you make and we use that information to improve our services and facilities even further. We make every effort to give the best service possible to everyone who attends our Practice. Whatever you want to say, your opinions and comments are important to us – good or bad.
Find below how to make a complaint
Private patients click here
NHS patients read on…
If you have a suggestion or a complaint and wish a quick and straightforward response, please let us know by telephoning TVVS on 07973 66 33 55 or our switchboard on 0345 2255 775 (can this number be bold please). Please, be assured we will take every single complaint seriously and try to find a resolution as soon as possible. We bring every complaint, even verbal, to one of our clinical governance meetings.
During your initial telephone conversation you should leave your details in order that our Practice Manager Leanne can come back to you.
Please be aware that due to the confidential nature of vasectomy we can only deal with patients themselves unless there is an advocacy issue. If a patient wishes for another person to take up a complaint on his behalf, we need written verbal consent. On our return phone call, we will confirm some security information.
If we have not been able to rectify your complaint verbally or you are still not satisfied, and you would like to put a complaint in writing, please see our complaints policy in how to launch a formal complaint. a formal complaint in writing emailing office@tvvs.uk or more formally to the address displayed below. To allow for a swift process, please ensure written complaints are signed and dated.
Thames Valley Vasectomy Services
Practice Manager
The Bourne End Clinic,
12 Furlong Road,
Bourne End,
Bucks,
SL8 5DG
NHS patients: To launch a formal complaint, it is advised to view the complaints policy first as there are government requirements for our organisation and you as a patient should know your rights. To view this policy, please click here.
You are also entitled to get support by contacting the Patient Advocacy Service SEAP on www.seap.org.uk
Finally, you can can contact the Ombudsman. However, they will only become active if local resolutions have failed and we will inform you of this option in our written response to a written complaint.
Complements and complaints
Thames Valley Surgical Services is committed to maintaining the highest standards in all aspects of care. Therefore, when patients and visitors offer praise or criticism we listen carefully. We review all the comments you make and we use that information to improve our services and facilities even further. We make every effort to give the best service possible to everyone who attends our Practice. Whatever you want to say, your opinions and comments are important to us – good or bad.
