Patient “S” says on 22/11/2019:
Booking experience: “All very easy and thorough bring able to use the online forms prior to my appointment.”
Vasectomy: “Nikki was fantastic as was Dr Kittel. I received an excellent, friendly and professional service. I was very well informed throughout the process and would like to take this opportunity to thank them both for making my whole experience an excellent one.
Thank you Guys.”
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| Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a Friday | Dr Kittel (Fridays) |
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| How easy was it to book an appointment with our office? | 5 – Very Easy |
| How thorough were the ladies in our office in booking your appointment, communicating and explaining questions you may have had | 5 – Very Good |
| Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks | < 6 w |
| Were you offered the option of having consultation and vasectomy carried out on the same day vs. separate appointments for both. | 1 – Yes |
| If you have a disability, was this dealt with professionally and according to your needs? | 0 – I do not have a disability |
| Please write below anything you would like to say about your booking experience All very easy and thorough bring able to use the online forms prior to my appointment. |
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| Who did your consultation? This usually includes a PowerPoint presentation | Dr Kittel |
| Was the consultation thorough and did you understand the content of the presentation? | 5 – Very Good |
| Did we ensure there were no questions outstanding after your consultation prior to signing the consent form? | 5 – Very Good |
| Did we listen to your concerns and if applicable try to alleviate your fears? | 5 – Very Good |
| Was the environment friendly and warm and the experience positive for you as a patient | 5 – Very positive |
| During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening? | 5 – Very good |
| Please write below anything you would like to mention or say about your experience DURING the procedure Nikki was fantastic as was Dr Kittel. I received an excellent, friendly and professional service. I was very well informed throughout the process and would like to take this opportunity to thank them both for making my whole experience an excellent one. Thank you Guys. |
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| Were the aftercare instructions well explained? | 5 – Very Good |
| Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse Very friendly, thorough and professional. Nikki made me feel very much at ease as did Dr Kittel throughout my procedure. |
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| Was vasectomy easy and straightforward | 5 – Very Easy |
| Considering other Health Experiences you have had in the past, how do you rate our service overall? | 5 – Very Good |
| Would you recommend our service to a friend | 1 – Yes |
| Where could we improve further? Any other comment or praise? No need for any improvements at all.Keep up the great work! |
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