Patient “S” says on 22/11/2019:
Booking experience: “All very easy and thorough bring able to use the online forms prior to my appointment.”
Vasectomy: “Nikki was fantastic as was Dr Kittel. I received an excellent, friendly and professional service. I was very well informed throughout the process and would like to take this opportunity to thank them both for making my whole experience an excellent one.
Thank you Guys.”
Read more below
|Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a Friday||Dr Kittel (Fridays)|
|Please enter your email below|
|How easy was it to book an appointment with our office?||5 – Very Easy|
|How thorough were the ladies in our office in booking your appointment, communicating and explaining questions you may have had||5 – Very Good|
|Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks||< 6 w|
|Were you offered the option of having consultation and vasectomy carried out on the same day vs. separate appointments for both.||1 – Yes|
|If you have a disability, was this dealt with professionally and according to your needs?||0 – I do not have a disability|
|Please write below anything you would like to say about your booking experience
All very easy and thorough bring able to use the online forms prior to my appointment.
|Who did your consultation? This usually includes a PowerPoint presentation||Dr Kittel|
|Was the consultation thorough and did you understand the content of the presentation?||5 – Very Good|
|Did we ensure there were no questions outstanding after your consultation prior to signing the consent form?||5 – Very Good|
|Did we listen to your concerns and if applicable try to alleviate your fears?||5 – Very Good|
|Was the environment friendly and warm and the experience positive for you as a patient||5 – Very positive|
|During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening?||5 – Very good|
|Please write below anything you would like to mention or say about your experience DURING the procedure
Nikki was fantastic as was Dr Kittel. I received an excellent, friendly and professional service. I was very well informed throughout the process and would like to take this opportunity to thank them both for making my whole experience an excellent one.
Thank you Guys.
|Were the aftercare instructions well explained?||5 – Very Good|
|Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse
Very friendly, thorough and professional. Nikki made me feel very much at ease as did Dr Kittel throughout my procedure.
|Was vasectomy easy and straightforward||5 – Very Easy|
|Considering other Health Experiences you have had in the past, how do you rate our service overall?||5 – Very Good|
|Would you recommend our service to a friend||1 – Yes|
|Where could we improve further? Any other comment or praise?
No need for any improvements at all.Keep up the great work!