Feedback for our Service - clinic 12/06/2020
Despite my fear of needles, Dr Kittel and the nurse (I apologise that I cannot remember her name) were calm and reassuring throughout.
I needn’t have worried because I could barely feel the needle, nor did I experience any pain at all during the procedure.
I’m very grateful to Dr Kittel for allowing me to watch part of the procedure once I had relaxed a bit.
The nurse was really friendly – she helped to keep me calm during the anaesthetic and was happy to answer my questions after the procedure.
The whole booking process was professional, friendly and both reassuring and helpful.
I think the whole service from TVVS has been excellent. The staff are all compassionate, professional and very competent, the literature and online forms were all very easy to understand and the procedure itself was very quick and completely painless.
I wonder if during the webinar and the discussion of ‘pain’ it might help to clarify a little what this might be like – e.g. sharp vs dull vs ache… I think there may be may cases where bruising and tenderness are classed as pain, even thought it is really mild. In my case I would say that I have not experienced any pain at all, however there is a slight tenderness/ache at times.
For comparison, the day after my procedure I managed to tear a small bit of dry skin on my foot and this has been more painful than any aspect of the vasectomy.
Again a big thank you to Dr Kittle and his team. An excellent service which I’ve already recommended to a couple of friends.
The Complete Feedback Form
| Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a Friday | Dr Kittel (Fridays) |
| Please enter your email below | |
| How easy was it to book an appointment with our office? | 5 – Very Easy |
| How thorough were the ladies in our office in booking your appointment, communicating and explaining questions you may have had | 5 – Very Good |
| Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks | < 6 w |
| How good was our Coronavirus response in terms of remote forms, communications via text and email, video consultation and accessibility of information? Did you feel we took your safety serious? | 5 – Very good |
| If you have a disability, was this dealt with professionally and according to your needs? | 0 – I do not have a disability |
| Was the consultation / webinar thorough and did you understand the content of the presentation? | 4 – Good |
| Did you feel you had the chance to ask questions during the consultation and afterwards? Were you offered a personalised phonecall during the webinar? | 5 – Very Good |
| Please write below anything you would like to say about your booking experience The whole booking process was professional, friendly and both reassuring and helpful. | |
| Who was your lead nurse? | Other / Cannot remember |
| How good was our Coronavirus response in keeping you safe (i.e. contacting you via text, collecting you from the door, ensuring we all wore face masks and offering you handgel and a box for your clothes etc) | 5 – Very good |
| Did we listen to your concerns and if applicable try to alleviate your fears? | 5 – Very Good |
| Was the environment friendly and warm and the experience positive for you as a patient | 5 – Very positive |
| During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening? | 5 – Very good |
| Please write below anything you would like to mention or say about your experience DURING the procedure Despite my fear of needles, Dr Kittel and the nurse (I apologise that I cannot remember her name) were calm and reassuring throughout. I needn’t have worried because I could barely feel the needle, nor did I experience any pain at all during the procedure. I’m very grateful to Dr Kittel for allowing me to watch part of the procedure once I had relaxed a bit. | |
| Were the aftercare instructions well explained on the video? Were you able to rest on your own, did the nurse ensure there was no outstanding questions before discharge? | 5 – Very Good |
| Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse The nurse was really friendly – she helped to keep me calm during the anaesthetic and was happy to answer my questions after the procedure. | |
| Was vasectomy easy and straightforward | 5 – Very Easy |
| How safe did you feel in our hands during Coronavirus, did we ensure your safety was paramount? | 5 – Very Safe |
| Considering other Health Experiences you have had in the past, how do you rate our service overall? | 5 – Very Good |
| Would you recommend our service to a friend | 1 – Yes |
| Where could we improve further? Any other comment or praise? I think the whole service from TVVS has been excellent. The staff are all compassionate, professional and very competent, the literature and online forms were all very easy to understand and the procedure itself was very quick and completely painless. I wonder if during the webinar and the discussion of ‘pain’ it might help to clarify a little what this might be like – e.g. sharp vs dull vs ache… I think there may be may cases where bruising and tenderness are classed as pain, even thought it is really mild. In my case I would say that I have not experienced any pain at all, however there is a slight tenderness/ache at times. For comparison, the day after my procedure I managed to tear a small bit of dry skin on my foot and this has been more painful than any aspect of the vasectomy. Again a big thank you to Dr Kittle and his team. An excellent service which I’ve already recommended to a couple of friends. | |