Feedback from clinic 26/06/2020
At all times I felt reassured and calmed by the engagement from Carolyn and Dr Kittel. I found the procedure a very positive experience.
Aftercare instructions were clear. The video is extremely useful as a reference point for not just me but my partner as well. I also find the chart in the patient pack a highly useful reference tool to quickly check what is permitted.
Great customer service and support both in booking and leading into my procedure.
I think the patient pack was great but should if possible be updated with the new covid-19 process (eg texting, parking, outpatient entrance meeting, temperature scan, face mask, provision of face mask if you do not have one) [Dr Kittel thank you for your help – we have since updated the patient pack as you requested]. The zoom meeting I found to be very positive seeing such a broad spectrum of men also having the procedure and the sharing of questions meant we covered many points we might not otherwise.
The aftercare video as previously mentioned was a welcome resource and it is great that this can be accessed as a reminder at any time.
I found my medical care excellent and am pleased to report that, apart from a sensation of mild pressure for the evening after the op, I have had no discomfort or pain.
My thanks to the Thames Valley team for the service received and Dr Kittel/Carolyn for your care.
The Complete Feedback Form
| Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a Friday | Dr Kittel (Fridays) |
| Please enter your email below | |
| How easy was it to book an appointment with our office? | 5 – Very Easy |
| How thorough were the ladies in our office in booking your appointment, communicating and explaining questions you may have had | 5 – Very Good |
| Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks | < 6 w |
| How good was our Coronavirus response in terms of remote forms, communications via text and email, video consultation and accessibility of information? Did you feel we took your safety serious? | 5 – Very good |
| If you have a disability, was this dealt with professionally and according to your needs? | 0 – I do not have a disability |
| Was the consultation / webinar thorough and did you understand the content of the presentation? | 5 – Very Good |
| Did you feel you had the chance to ask questions during the consultation and afterwards? Were you offered a personalised phonecall during the webinar? | 5 – Very Good |
| Please write below anything you would like to say about your booking experience Great customer service and support both in booking and leading into my procedure. | |
| Who was your lead nurse? | Sr Carolyn |
| How good was our Coronavirus response in keeping you safe (i.e. contacting you via text, collecting you from the door, ensuring we all wore face masks and offering you handgel and a box for your clothes etc) | 5 – Very good |
| Did we listen to your concerns and if applicable try to alleviate your fears? | 5 – Very Good |
| Was the environment friendly and warm and the experience positive for you as a patient | 5 – Very positive |
| During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening? | 5 – Very good |
| Please write below anything you would like to mention or say about your experience DURING the procedure At all times I felt reassured and calmed by the engagement from Carolyn and Dr Kittel. I found the procedure a very positive experience. | |
| Were the aftercare instructions well explained on the video? Were you able to rest on your own, did the nurse ensure there was no outstanding questions before discharge? | 5 – Very Good |
| Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse Aftercare instructions were clear. The video is extremely useful as a reference point for not just me but my partner as well. I also find the chart in the patient pack a highly useful reference tool to quickly check what is permitted. | |
| Was vasectomy easy and straightforward | 5 – Very Easy |
| How safe did you feel in our hands during Coronavirus, did we ensure your safety was paramount? | 5 – Very Safe |
| Considering other Health Experiences you have had in the past, how do you rate our service overall? | 5 – Very Good |
| Would you recommend our service to a friend | 1 – Yes |
| Where could we improve further? Any other comment or praise? I think the patient pack was great but should if possible be updated with the new covid-19 process (eg texting, parking, outpatient entrance meeting, temperature scan, face mask, provision of face mask if you do not have one). The zoom meeting I found to be very positive seeing such a broad spectrum of men also having the procedure and the sharing of questions meant we covered many points we might not otherwise. The aftercare video as previously mentioned was a welcome resource and it is great that this can be accessed as a reminder at any time. I found my medical care excellent and am pleased to report that, apart from a sensation of mild pressure for the evening after the op, I have had no discomfort or pain. My thanks to the Thames Valley team for the service received and Dr Kittel/Carolyn for your care. | |