Feedback for our Service by patient RT on March 29th 2021
All very clear and easy to follow what is needed/expected on before, during and after the procedure. I take Aspirin that i cannot stop so found it impossible to get done elsewhere and on NHS . Dr Kittle’s information on aspirin put em at ease and a quick zoom chat made it even better. Everyone was very helpful and the whole set up is great! not that I need it again but would recommend to anyone, especially if on medication that will prevent elsewhere.
The Complete Feedback Form
| Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a Friday | Dr Kittel (Fridays) |
| Please enter your email below | |
| How easy was it to book an appointment with our office? | 5 – Very Easy |
| How do you rate our office in booking your appointment, communicating and explaining questions you may have had, sending you forms, appointment times, text message reminders etc.? | 5 – Very Good |
| Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks | < 6 w |
| How do you rate was our Coronavirus response in terms of remote forms, communications via text and email, video consultation and accessibility of information? Did you feel we took your safety serious? | 5 – Very good |
| Disability | |
| If you have a disability, was this dealt with professionally and according to your needs? | 0 – I do not have a disability |
| Consultation / Webinar | |
| Was the consultation / webinar thorough and did you understand the content of the presentation? Did we address your questions and concerns? Were we honest in explaining what needed doing? Did we inspire confidence? | 5 – Very Good |
| Did you feel you had the chance to ask questions during the consultation / webinar and afterwards? Were you offered a personalised phonecall during the webinar? | 5 – Very Good |
| Please write below anything you would like to say about your experience BEFORE your vasectomy (booking / webinar etc) | |
| Coronavirus | |
| How do you rate our Coronavirus safety measures in clinic/ (i.e. contacting you via text, collecting you from the door, ensuring we all wore face masks and offering you handgel and a box for your clothes etc). Note, we also now do twice weekly Coronavirus checks for all staff and all have been vaccinated. We keep the windows open for good air circulation. | 5 – Very good |
| Who was your lead nurse? | Sr Carolyn |
| Did we listen to your concerns and if applicable try to alleviate your fears? | 5 – Very Good |
| Was the environment friendly and warm and the experience positive for you as a patient | 5 – Very positive |
| During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening? Did we involve you in your treatment and not talk over you head? Did you feel the surgery was carried out competently? | 5 – Very good |
| Please write below anything you would like to mention or say about your experience DURING the procedure | |
| Were the aftercare instructions well explained on the video? Were you able to rest on your own, did the nurse ensure there was no outstanding questions before discharge? | 5 – Very Good |
| Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse | |
| Was vasectomy easy and straightforward | 5 – Very Easy |
| Considering other Health Experiences you have had in the past, how do you rate our service overall? | 5 – Very Good |
| How safe did you feel in our hands during Coronavirus, did we ensure your safety was paramount? | 5 – Very Safe |
| Would you recommend our service to a friend | 1 – Yes |
| Where could we improve further? Any other comment? Anything specific on our Coronavirus procedures? All very clear and easy to follow what is needed/expected on before, during and after the procedure. I take Aspirin that i cannot stop so found it impossible to get done elsewhere and on NHS . Dr Kittle’s information on aspirin put em at ease and a quick zoom chat made it even better. Everyone was very helpful and the whole set up is great! not that I need it again but would recommend to anyone, especially if on medication that will prevent elsewhere. | |