First feedback at first clinic during Coronavirus
Dr Kittel is very personable and informative,
Before and during the procedure Dr Kittel was informative, unhurried and calm.
Aside from the tiny pain of the local anaesthetic injections the procedure was painless and straight forward and extraordinarily quick.
Leanne did brilliantly in the video because presenting is a tough task. She kept her manner engaging and because of the large amount of information it was excellent that she returned at the end of the video to the immediate 48 hour post op regime….so I left the clinic with the most relevant information in the front of my mind.
Nikki, my lead nurse, was around for any questions before I left.
And, as they reminded me, I could rewatch the video once I was home….which I did.
The whole process from enquiry to booking was excellent with great communication in an informative but relaxed and uncomplicated manner. The only reason I ticked the 6 week wait above was because of lockdown. My procedure was not delayed in any other way.
I don’t have any recommendations for improvement.
I have much praise to heap on the team and the results. I did not experience any pain or discomfort at any point during my procedure nor during the first five days of my recovery (up to the moment I am filling out this form). I also experienced no swelling and no bruising, at any point which I’m sure was down to the surgical skills of Dr Kittel.
Just for your reference, I used the refreezable plastic ice blocks for the hourly icing over 48 hours. I actually drove carefully home two hours after the procedure with one of those ice blocks beneath me and with no actual disturbing leg movements, so that didn’t upset the rehab at all.
Also I resisted showering for four days to help prevent infection of the wound. I was very comfortable with a full strip wash at a sink with a flannel without removing my underwear. I think that if showering has in prior cases caused infection there is no inconvenience to suggest the 48 hour no shower rule could be extended to three or four days.
Overall I could not have asked for a better process and outcome to date. Just the 16 week test to go in order to prove the success of the procedure
The Complete Feedback Form - clinic on 5/6/2020
| Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a Friday | Dr Kittel (Fridays) |
| Please enter your email below | |
| How easy was it to book an appointment with our office? | 5 – Very Easy |
| How thorough were the ladies in our office in booking your appointment, communicating and explaining questions you may have had | 5 – Very Good |
| Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks | < 6 w |
| How good was our Coronavirus response in terms of remote forms, communications via text and email, video consultation and accessibility of information? Did you feel we took your safety serious? | 5 – Very good |
| If you have a disability, was this dealt with professionally and according to your needs? | 0 – I do not have a disability |
| Was the consultation / webinar thorough and did you understand the content of the presentation? | 5 – Very Good |
| Did you feel you had the chance to ask questions during the consultation and afterwards? Were you offered a personalised phonecall during the webinar? | 5 – Very Good |
| Please write below anything you would like to say about your booking experience The whole process from enquiry to booking was excellent with great communication in an informative but relaxed and uncomplicated manner. The only reason I ticked the 6 week wait above was because of lockdown. My procedure was not delayed in any other way. | |
| Who was your lead nurse? | Sr Nikki |
| How good was our Coronavirus response in keeping you safe (i.e. contacting you via text, collecting you from the door, ensuring we all wore face masks and offering you handgel and a box for your clothes etc) | 5 – Very good |
| Did we listen to your concerns and if applicable try to alleviate your fears? | 5 – Very Good |
| Was the environment friendly and warm and the experience positive for you as a patient | 5 – Very positive |
| During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening? | 5 – Very good |
| Please write below anything you would like to mention or say about your experience DURING the procedure Dr Kittel is very personable and informative, Before and during the procedure Dr Kittel was informative, unhurried and calm. Aside from the tiny pain of the local anaesthetic injections the procedure was painless and straight forward and extraordinarily quick. | |
| Were the aftercare instructions well explained on the video? Were you able to rest on your own, did the nurse ensure there was no outstanding questions before discharge? | 5 – Very Good |
| Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse Leanne did brilliantly in the video because presenting is a tough task. She kept her manner engaging and because of the large amount of information it was excellent that she returned at the end of the video to the immediate 48 hour post op regime….so I left the clinic with the most relevant information in the front of my mind. Nikki, my lead nurse, was around for any questions before I left. And, as they reminded me, I could rewatch the video once I was home….which I did. | |
| Was vasectomy easy and straightforward | 5 – Very Easy |
| How safe did you feel in our hands during Coronavirus, did we ensure your safety was paramount? | 5 – Very Safe |
| Considering other Health Experiences you have had in the past, how do you rate our service overall? | 5 – Very Good |
| Would you recommend our service to a friend | 1 – Yes |
| Where could we improve further? Any other comment or praise? I don’t have any recommendations for improvement. I have much praise to heap on the team and the results. I did not experience any pain or discomfort at any point during my procedure nor during the first five days of my recovery (up to the moment I am filling out this form). I also experienced no swelling and no bruising, at any point which I’m sure was down to the surgical skills of Dr Kittel. Just for your reference, I used the refreezable plastic ice blocks for the hourly icing over 48 hours. I actually drove carefully home two hours after the procedure with one of those ice blocks beneath me and with no actual disturbing leg movements, so that didn’t upset the rehab at all. Also I resisted showering for four days to help prevent infection of the wound. I was very comfortable with a full strip wash at a sink with a flannel without removing my underwear. I think that if showering has in prior cases caused infection there is no inconvenience to suggest the 48 hour no shower rule could be extended to three or four days. Overall I could not have asked for a better process and outcome to date. Just the 16 week test to go in order to prove the success of the procedure | |