“Couldn’t fault the team, in fact Jane made the procedure much much easier and calmer.”
Patient MP comment on a vasectomy with Dr Lim on 4/12/2019. For other feedback posts please click on the Feedback category
| Who did your vasectomy? Dr Lim operates on a Wednesday, Dr Kittel on a Friday | Dr Lim (Wednesdays) |
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| How easy was it to book an appointment with our office? | 4 – Easy |
| How thorough were the ladies in our office in booking your appointment, communicating and explaining questions you may have had | 5 – Very Good |
| Waiting times to first possible appointment (you may have chosen a later one for convenience. < means less than, > means more than, w = weeks | < 6 w |
| Were you offered the option of having consultation and vasectomy carried out on the same day vs. separate appointments for both. | 1 – Yes |
| If you have a disability, was this dealt with professionally and according to your needs? | 0 – I do not have a disability |
| Please write below anything you would like to say about your booking experience Very friendly over the phone |
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| Who did your consultation? This usually includes a PowerPoint presentation | Sr Jane |
| Was the consultation thorough and did you understand the content of the presentation? | 5 – Very Good |
| Did we ensure there were no questions outstanding after your consultation prior to signing the consent form? | 5 – Very Good |
| Did we listen to your concerns and if applicable try to alleviate your fears? | 5 – Very Good |
| Was the environment friendly and warm and the experience positive for you as a patient | 5 – Very positive |
| During the operation, were Dr Kittel / Dr Lim and the nurse caring, involve you and explained things as they were happening? | 5 – Very good |
| Please write below anything you would like to mention or say about your experience DURING the procedure Couldn’t fault the team, in fact Jane made the procedure much much easier and calmer. Thanks kindly. |
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| Were the aftercare instructions well explained? | 4 – Good |
| Please write below anything you would like to mention or say about your checkout / aftercare instructions by your nurse Only a minor thing, but the patient should only go through this once so maybe a little slower in the presentation of the pre & post expectations etc. I know the staff will do this many times a day, but it takes us a little longer to process. |
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| Was vasectomy easy and straightforward | 5 – Very Easy |
| Considering other Health Experiences you have had in the past, how do you rate our service overall? | 5 – Very Good |
| Would you recommend our service to a friend | 1 – Yes |